Our Services

Scalable solutions for lending, servicing, and operational excellence.

What Makes Us Different

We’re not just a vendor - we’re a true operational partner. From compliance-first backup servicing to flexible call centre support, our model is designed to protect portfolios and empower dealmakers.

Backup Servicing

Continuity you can count on. Compliance you don’t have to question.

CapitalServ provides institutional-grade backup servicing designed to meet the operational, investor, and regulatory demands of modern credit markets.

Our cold, warm, and hot backup structures ensure that, should your primary servicer be unable to perform, we can activate seamlessly - maintaining borrower communication, portfolio oversight, and reporting integrity.

Our backup servicing capabilities include:

- Cold, warm, and hot backup configurations

- Loan, lease, and mortgage file preparation

- Borrower communication protocols and response readiness
- First party collections, payment processing, and default workflows
- Covenant tracking and performance reporting handoff
- Detailed transition plans with stakeholder alignment

Speak With Our Team

Frequently Asked Questions

What’s the difference between cold, warm, and hot backup servicing?

Cold means we’re on standby with access protocols in place. Warm includes regular data transfers and readiness checks. Hot means we’re live-shadowing the primary servicer and can activate instantly if needed.

When is backup servicing required in a transaction?

Backup servicing is typically required by lenders or investors in structured finance deals, warehouse lines, or securitized portfolios to ensure operational continuity and protect against servicer disruption.

Servicing and Administration

Operational depth. Delivered with precision.

CapitalServ provides turnkey servicing solutions for lenders and credit operators who require a trusted partner to manage day-to-day loan administration with accuracy, compliance, and clarity.

We integrate directly with your workflow to handle everything from onboarding and payment tracking to portfolio-level reporting and borrower support - so your team can focus on growth, origination, and investor relations.

Our servicing and administration capabilities include:

- Loan and lease onboarding and data verification

- Payment processing and account reconciliation

- Delinquency tracking and resolution workflows

- Borrower communications and compliance monitoring

- Portfolio wind-down, document management, and reporting

Let’s explore how we can reduce servicing friction and strengthen operational continuity for your portfolio.

Book An Appointment

Frequently Asked Questions

Can you manage servicing for multiple asset classes?

Yes. We support a wide range of loan and lease types, including residential, commercial, auto, and private credit portfolios.

How involved is your team in borrower communication?

We can fully manage borrower contact, including welcome calls, payment reminders, and issue resolution - white-labeled under your brand or ours.

Call Centre Operations

Human support, purpose-built for financial services.

Our Canada-based call centre is trained specifically for financial services environments - supporting lenders, servicers, and credit platforms that require dependable customer communication and operational coverage.

Whether you need overflow support, white-labeled outreach, or underwriting coordination, we extend your team with precision and professionalism -without the overhead.

Our call centre capabilities include:

- Financial services customer support (inbound + outbound)

- Loan origination and underwriting assistance

- Collections campaigns and borrower outreach

- Sales, renewals, and cross-selling calls

- Fully scriptable, white-labeled communications

- Overflow coverage or dedicated seat structures available

Let’s explore how our team can extend yours - without sacrificing compliance or customer experience.

Book A Discovery Call

Frequently Asked Questions

Can we customize scripts and training to match our internal tone and process?

Absolutely. We tailor all scripts and agent training to reflect your brand, borrower experience standards, and regulatory expectations.

Do you offer shared or dedicated agents?

Both. We can assign dedicated reps for full-time coverage or offer shared-resource models for flexible, cost-effective support.

Get in touch with us

Whether you're exploring new servicing partnerships, preparing your next deal, or needing contingency coverage, we’re here to build with you.

We support capital allocators, lenders, and portfolio operators with professionalism, clarity, and results. Let’s start the conversation.

+1 888-261-2117

[email protected]

1020 Bayridge Drive, Kingston Ontario K7P 2S2

Monday - Friday, 9:00 am - 5:00 pm

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