Smart Servicing, Built for the Modern Lending Landscape
From origination to wind-down, our end-to-end servicing and call center solutions are engineered for performance, compliance, and scale.
Your Trusted Partner in Loan Servicing & Backup Support
We partner with lenders, investment bankers, and institutional borrowers to provide tailored loan servicing, backup support, and contact center operations that reduce cost, enhance compliance, and unlock operational agility.
Whether you're managing active portfolios or planning for contingencies, we help ensure business continuity, investor confidence, and seamless borrower experiences.
Why Financial Institutions Choose Us
Built for Scale: Immediate call center and servicing capacity with room to grow
Full Lifecycle Coverage: From origination support to portfolio wind-down
Compliance-Ready: Backup servicing aligned with Canadian & U.S. regulatory frameworks
Cost Efficient: Competitive pricing, clear SLAs, and no overhead for your internal teams
Whether you're a direct lender, capital allocator, or servicing intermediary, CapitalServ gives you the infrastructure to scale confidently. Our model blends institutional-grade compliance with operational flexibility - so you stay in control, without the overhead.
Comprehensive Servicing for Modern Lending
From backup servicing to full administration and contact center support, we tailor solutions that keep your portfolios secure, compliant, and investor-ready.
Backup Servicing
Stay ready with compliant backup servicing. We support cold, warm, and hot structures, including contact, collections, default, reporting, and investor-ready outputs.
Servicing & Administration
Full-spectrum loan servicing built for performance and compliance, from onboarding and payment processing to delinquency and portfolio wind-down.
Call Centre Operations
Specialized financial call center solutions for sales, support, and underwriting — staffed by trained agents ready to scale your servicing or origination operations.
About Us
CapitalServ delivers scalable solutions across the full servicing lifecycle from compliance-ready backup support to call centre operations and loan administration.
Built by Lending Professionals. Backed by Operational Rigor.
We’re a Canadian-based loan servicing and operations partner with decades of experience across private credit, capital markets, and specialty finance.
Founded by a team that’s worked both sides of the deal table, we know what it takes to support lenders, investment bankers, and portfolio managers with precision and professionalism. Our approach blends institutional discipline with startup agility - delivering scalable solutions across backup servicing, administration, and call center operations.
Our infrastructure is ready for today’s compliance expectations and tomorrow’s volume. Whether you’re managing deal flow or mitigating risk, we help you execute without adding overhead.
Our Mission
We exist to empower lenders with high-performance servicing, built for compliance, scale, and peace of mind.
Our Philosophy
Servicing shouldn’t slow you down — it should elevate your platform, protect your investors, and build borrower confidence.
Our Promise
We deliver institutional-quality servicing and reporting at a lower operational burden, freeing you to focus on origination, growth, and performance.
Our Guarantee
Every portfolio, every borrower, every report — handled with audit-ready care and full transparency.
Our Blogs
Optimizing Loan Servicing and Administration: A Strategic Guide for Institutional Lenders
Effective loan servicing is about more than just ensuring payments are processed. For institutional lenders, precise administration can be the difference between portfolio profitability and operationa... ...more
Servicing and Administration
April 19, 2025•2 min read
Why Every Lender Needs a Backup Servicer (Even If You Think You Don’t)
In today's lending environment, operational resilience isn’t optional. Here’s why a reliable backup servicer is your insurance policy against disruption. ...more
Backup Servicing
April 03, 2025•2 min read
Selecting the Right Backup Servicer: Key Factors for Institutional Lenders
For institutional lenders, choosing the right backup servicer isn't just about checking a compliance box; it's a strategic decision that directly impacts risk management, operational efficiency, and i... ...more
Backup Servicing
March 06, 2025•2 min read
Frequently Asked Questions
Q:
What types of portfolios do you support?
We support a wide range of assets, including residential and commercial mortgages, leases, auto, bridge, and private credit. Our system is flexible enough to handle mixed or niche asset classes.
Q:
What are cold, warm, and hot backup servicing models?
Cold: Inactive, triggered only if the primary servicer fails
Warm: Pre-loaded with data and ready to activate
Hot: Operating in parallel, ready for seamless takeover
Q:
Can you integrate with our existing software?
Yes. We integrate with major loan origination and servicing platforms, and we can work alongside your tech team for custom setups, API sync, or CSV-based workflows.
Q:
How quickly can we onboard?
In many cases, we can have initial servicing live within 30–45 days depending on scope, volume, and data readiness.
Get in touch with us
Whether you're exploring new servicing partnerships, preparing your next deal, or needing contingency coverage, we’re here to build with you.
We support capital allocators, lenders, and portfolio operators with professionalism, clarity, and results. Let’s start the conversation.
1020 Bayridge Drive, Kingston Ontario K7P 2S2
Monday - Friday, 9:00 am - 5:00 pm
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CapitalServ is a specialized loan servicing and operations firm supporting lenders, investors, and capital markets participants across North America.
We deliver scalable servicing, backup solutions, and contact center support with compliance at the core and performance at the forefront.
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Contact Us
+1 888-261-2117
1020 Bayridge Drive, Kingston Ontario K7P 2S2
- Monday - Friday, 8:00 am - 5:00 pm
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